Shipping Policy – The Smilery

Last Updated: May 2026

At The Smilery, we strive to deliver your order as quickly and reliably as possible. Please review our shipping policy below.

1. Processing Time

Orders are typically processed within one (1) to three (3) business days, excluding weekends and holidays.

Processing times are estimates only and may be extended during periods of high order volume, inventory audits, severe weather conditions, or other unforeseen circumstances.

2. Shipping Times

We currently ship to all 50 U.S. states and the District of Columbia.

Estimated delivery times are as follows:

• United States: 5–10 business days

Delivery times are estimates only and are not guaranteed. Actual delivery dates may vary due to carrier delays, weather conditions, or other factors beyond our reasonable control.

Orders containing multiple products may be shipped in separate packages. In such cases, you may receive multiple tracking numbers and deliveries.

3. Shipping Fees

Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.

Unless otherwise stated, all customs duties, import taxes, VAT, brokerage fees, and other government-imposed charges are the sole responsibility of the customer.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to forty-eight (48) hours for tracking information to become available or update within the carrier's system.

5. Lost or Delayed Shipments

We are not responsible for delays caused by shipping carriers, weather events, labor disruptions, or other circumstances beyond our control.

If your shipment appears significantly delayed, please contact us at hello@thesmilery.co and we will make reasonable efforts to assist you in locating your package.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

The Smilery is not responsible for packages shipped to incorrect, incomplete, or outdated addresses provided by the customer.

Additional shipping charges may apply if an order must be re-shipped due to incorrect address information.

7. Refused or Unclaimed Packages

If a shipment is refused, unclaimed, or returned to us due to an incorrect address or any other customer-related reason, the customer will be responsible for all return shipping charges, carrier fees, and any applicable re-shipment costs.

Any refund issued may be reduced by such amounts.

8. Damaged Packages

If your package arrives damaged, please contact us within seven (7) days of delivery at hello@thesmilery.co and provide:

• Your order number

• A description of the damage

• Photographs of the damaged package and product

We will review your claim and, if approved, may provide a replacement, store credit, or refund at our discretion.

9. Risk of Loss

Title to and risk of loss for products pass to the customer upon transfer of the shipment to the carrier.

10. Force Majeure

The Smilery shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labor disputes, transportation disruptions, pandemics, internet outages, or carrier interruptions.

11. Contact Us

For shipping-related questions, please contact us at:

hello@thesmilery.co

The Smilery
A brand operated by The Smilist

50 Avenue des Champs-Élysées
75008 Paris
France