Refund policy
Returns & Refunds Policy – The Smilery
Last Updated: May 2026
At The Smilery, we are committed to providing high-quality oral care products. Due to the health, safety, and hygienic nature of our products, the following return and refund policy applies.
1. Return Eligibility
We accept returns within thirty (30) days of delivery for products that are:
Unused
Unopened
In their original packaging
For health, safety, and hygiene reasons, we cannot accept returns of products that have been opened, used, or tampered with.
We reserve the right to refuse any return that does not comply with this policy.
2. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within seven (7) days of delivery at hello@thesmilery.co and provide:
Your order number
A description of the issue
Clear photographs of the product and packaging
Upon review and approval of your claim, we may, at our sole discretion, provide a replacement, store credit, or refund at no additional cost to you.
3. Return Process
Do not return products without first contacting us and obtaining return instructions.
Approved returns should be sent to:
Axcess Point LLC – THE SMILERY RETURN
850 Clark Drive
Budd Lake, NJ 07828
United States
4. Return Shipping Costs
Unless the return is due to our error, including a damaged, defective, or incorrect product, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as The Smilery is not responsible for return shipments that are lost, damaged, or delayed in transit.
5. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow up to ten (10) business days for processing. Depending on your financial institution, additional time may be required for the refund to appear on your account.
6. Exchanges
We do not offer direct exchanges. If you would like a different product, please return the eligible item in accordance with this policy and place a new order.
7. Final Sale Items
Products marked as "Final Sale" are not eligible for return, exchange, or refund.
8. Shipping Delays and Lost Packages
The Smilery is not responsible for carrier delays that are outside of our control. Claims relating to lost packages may be subject to verification before a replacement, store credit, or refund is issued.
9. Promotional Offers and Bundles
If a product purchased as part of a promotional offer, discount, or bundle is returned, any refund may be adjusted to reflect the promotional pricing applied to the original order.
10. Contact Us
If you have any questions regarding this policy, please contact us at:
