Shipping policy

Shipping Policy – The Smilery

Last updated: MAY 2026

At The Smilery, we aim to deliver your order as quickly and reliably as possible. Please review our shipping policy below.

1. Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Please note that processing times may be extended during high-demand periods.

2. Shipping Times
Shipping times are estimates and may vary depending on your location:

  • United States: 5–10 business days

  • International: 7–15 business days

Delivery times are not guaranteed and may be affected by customs, carrier delays, or other factors beyond our control.

3. Shipping Fees
Shipping costs are calculated at checkout and depend on the destination and selected shipping method.

Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update.

5. Lost or Delayed Shipments
We are not responsible for delays caused by carriers, customs, or events outside our control.

If your package is significantly delayed, please contact us at contact@thesmilist.co and we will assist you.

6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

7. Refused or Unclaimed Packages
If a package is refused or unclaimed and returned to us, the customer will be responsible for any return shipping fees and reshipping costs.

8. Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage.

9. Contact
For any shipping-related inquiries, please contact us at:
contact@thesmilist.co